FAQs

FAQs for all members

How do I…

 

What is a web office?

An web office is a private website where authorized members of companies, teams, departments, and workgroups can share information. With an Internet connection and a web browser, you can access your site from anywhere in the world.

Can I post a document that other members can edit?

Yes. The document permissions system in your site is centered around folders. To allow others to edit a document, create a new folder for the document and give everyone you want to be able to edit the document "Manage" access to the folder. You can also use the No Access, Read, and Read & Add permission settings to further control who can access your documents.

How do I set up a private discussion forum?

By default, online discussions are open to all members of your site. However, you can set up permissions on the forum so that only the members of your choice can see and contribute to it. When you're creating the forum, click the Permissions tab. Give the few members you want to be include in the discussion Read & Add access and set the default access to No Access.

Can I import calendar, contact, and task information from another source, such as Microsoft Outlook® or Palm™, into my site?

Yes, you can. Your web office comes with a synchronization feature that allows you to sync your site with your data in Microsoft Outlook and Palm device. Click here to learn more.

How is the content of What's New determined?

When a new member, document, or discussion message is added, or when a document is changed, it automatically shows up in the What's New section of your home page. New documents are flagged with a to differentiate them from documents that have just been changed. New members and documents stay in What's New for seven days; new discussions for three days. At this time, there is no way to force or prevent an entry from appearing in What's New.

What is the difference between members and guests?

Members are the people in your group who are officially registered for your site. They can access virtually all parts of the site and can typically post information there, too. Their names appear in the Members list.

Guests are people who can visit your site, even though they have not officially registered for your site. For the most part, they are only allowed to preview the information on your site; they cannot add information, such as documents and calendar events. The administrator of each site decides exactly which features guests are permitted to view.

Which web browser should I use with my site?

We test with, and therefore requires, that you use one of the latest versions of either Microsoft Internet Explorer or Mozilla Firefox® 2. You can download the latest versions from either the Mozilla or Microsoft websites.

Why don't some of the features described here appear in my site?

The administrators of your site can customize the site so that only the features they select appear in your site. For that reason, you might not see all the features described in the HelpCenter.

How do I get started using my site?

Now that you've set up your site, tell others about your site and add new members. Get acquainted with all the things you can do with your web office by following the Getting Started guide.

How do I set my web office as my default home page?

Many web office members make their site their default home page so they can see the latest group announcements, calendar events, and stock quotes when they first launch their web browser. Simply follow these steps.

How do I change my email address and other personal information?

You can change your personal information, such as your title, address, phone number, and email address, by editing your member record in the Members list.

How do I add and remove members?

The administrator controls who can access the site. Please note that an administrator might allow guests to access the site and guests are not required to register. They can preview a limited portion of the site.

You can either invite members to join or, if you are an administrator, create user accounts yourself. Administrators also have the authority to delete members from your site by deleting their name from the Members list. To fully restrict a member from accessing your site, you might need to change the site Registration Code as well.

How do I invite more people to join our site?

If an administrator has given you permission to do so, send them an invitation. Click Tools > Invite Others in the Menu.

How do I edit or delete announcements, events, polls, and contacts?

You can edit or delete an announcement, event, or contact only if you were the one who first created it or if you are an administrator. First you need to find the entry in the application list or calendar, and then click the name of the entry. Click the edit button to modify the entry, or click the delete button to remove it.

How do I change my personal Login Name and Password?

Select Tools > Member Options from the Menu. Click the Login Options tab, make your changes, and then click Save.

How do I create polls that only a select group of members can participate in?

When you're setting up the poll, you can now choose the names of the people who can vote. Only the members you choose can see and vote in the poll.